Crisis Recovery Worker - Medway

NHS; Gillingham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A national health organization is looking for a Mental Health Crisis Recovery Worker in Gillingham. The role involves providing compassionate support to clients with mental health issues, conducting risk assessments, and collaborating with external agencies. The ideal candidate will have experience in mental health care, strong communication skills, and a Level 2 qualification in Health and Social Care. This position offers a competitive salary and opportunities for professional development.

Benefits

25 days annual leave

Up to 5% contributory pension scheme

Comprehensive in-person training program

Qualifications

• Advanced experience and understanding of complex mental health needs.
• Ability to implement and evidence support in recovery work.
• Good understanding of IT systems and record keeping.

Responsibilities

• Deliver emotional support, advice and guidance via various methods.
• Assess situations to determine risks and needs.
• Communicate effectively under pressure to those accessing support.

Skills

Emotional intelligence

Record keeping

Communication

Education

Level 2 qualification in Health and Social Care

Job description

Overview

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Main duties of the job

• To deliver emotional support, advice and guidance via face to face, telephone, and video.


• To assess a situation to determine risk and the needs of the person accessing support.


• To make decisions under pressure whilst communicating with the person accessing support.


• To accurately record new contacts and details of visits and calls on relevant electronic systems.


• To work in line with performance targets and key contractual requirements, providing data and case studies as requested.


• To advise and be actively involved in individual risk assessment and review.


• Where identified, an appropriate action plan/safety plan will be put in place to meet individual\'s needs.


• To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.


• To work with a range of partners and external agencies to meet individual\'s needs and support with individual safety and delivery of the service.


• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.


• To communicate with external stakeholders as required.


• To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Job responsibilities

Job Title: Mental Health Crisis Recovery Worker

Hours: 34.5hrs per week

Location: Medway

Shifts: 3 x 12 hours a week, 8am-8pm, 365 days a year

Salary: £25,958 with progression up to £28,662 per annum pro rata.

Could you be there for someone in crisis? This is more than just a job, it\'s a chance to make a difference! We have an exciting opportunity for a Crisis Recovery Worker to join our established team in Medway.

Job Purpose: To provide safe and effective management of a team/s within MHM\'s portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals, so we require good communication skills and advocacy for the people who we support.

About you: You will require advanced experience and understanding of complex mental health needs displaying emotional intelligence to those who you support. You will be driven with recovery focused support and be able to implement and evidence support in the recovery work you provide. There is a need for enhanced understanding of IT systems and record keeping ensuring a high standard of data recording. You will need to work well as a team that provides compassion and advocacy for people who access our service, ensuring diligent hand overs are provided as well as team decision making ensuring there in consistency in the care and service we offer.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Duties

• To deliver emotional support, advice and guidance via face to face, telephone, and video.


• To assess a situation to determine risk and the needs of the person accessing support.


• To make decisions under pressure whilst communicating with the person accessing support.


• To accurately record new contacts and details of visits and calls on relevant electronic systems.


• To work in line with performance targets and key contractual requirements, providing data and case studies as requested.


• To advise and be actively involved in individual risk assessment and review.


• Where identified, an appropriate action plan/safety plan will be put in place to meet individual\'s needs.


• To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health


• To work with a range of partners, stakeholders and external agencies to meet individual\'s needs and support with individual safety and delivery of the service


• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.


• To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.


• To partake in training and mentoring for all new staff.


• To attend all relevant meetings and supervision sessions.


• To be able to work as part of a team and on own initiative where required.


• To work with the team to continually improve own and team performance.


• To ensure your personal training and development needs are identified.


• To actively involve people and their informal support networks in service planning, delivery and review.


• To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.


• To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option).


• To actively promote a positive image of Mental Health Matters and mental health issues.


• To engage with community events, meetings and forums and local organisation and networks


• To promote the service and MHM


• To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.


• Any other duties relevant to the post.

All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder. Please note this job description gives a statement of the general purpose of the job and provides an outline of the duties and responsibilities involved. This does not constitute a contract of employment.

What we offer

You will go through our comprehensive, in-person training program in your first few weeks with MHM which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and up to a 5% contributory pension scheme. At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

How to Apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Sarah Rajabalee

Person Specification

Qualifications

• Level 2 qualification in Health and Social Care, or


• equivalent subject, and be willing to complete an


• appropriate Level 3 qualification within 12 months


• of employment

Experience

• Have awareness of/lived experience and


• experience of working with people who have


• experienced mental health issues


• Experience of record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mental Health Matters

Address