Crew Member

McDonald’s; Caerphilly; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading fast-food restaurant in Caerphilly seeks Crew Members to deliver excellent service and maintain high cleanliness standards. Candidates should possess a positive attitude, communicate effectively, and work well in a team. This role offers competitive pay, flexible shifts, and a comprehensive benefits package including holiday pay and employee discounts. Progression opportunities are also available.

Benefits

Holiday pay

Employee discounts from top retailers

Premium shift pay for overnight shifts

Opportunity for progression

Qualifications

• Must maintain high energy levels while working efficiently.
• Demonstrate friendly, courteous, and helpful behavior.
• Effectively communicate with customers and colleagues.

Responsibilities

• Prepare food and serve customers at the till.
• Deliver highest standards of quality and cleanliness.
• Follow workplace safety and food hygiene procedures.
• Treat all customers and colleagues with respect.

Skills

Can-do attitude

Team player

Effective communication skills

High energy levels

Friendly and welcoming behavior

Job description

Employee Support

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant. She is available 24/7 to support you through the application process, answer questions, guide you, arrange interviews, and provide timely updates.

Eligibility and Verification

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is an absolutely vital part of our hiring process. It will involve questions around values and attitudes and will allow the interviewee to show why they are the right person for the job. Example questions include asking for an example of times you have worked as part of a team and how you made a difference to that team. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Career Progression

Our employees tend to stay. We offer opportunities to progress into roles with more responsibility. 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started as crew members behind the counter or in the kitchens. We are recognised as a leading employer, offering award‑winning learning, nationally recognised qualifications, comprehensive benefits and flexible working arrangements.

Core Values and Culture

McDonald’s values include Serve, Inclusion, Integrity, Community, and Family. We live by these values daily, fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. We commit to a more sustainable business and launched our first net‑zero restaurant in 2021.

Job Responsibilities

As a Crew Member, you will:

• Prepare food, serve on the till, and provide service in the dining areas.
• Consistently deliver the highest standards of quality, service and cleanliness.
• Provide friendly, fast and accurate service.
• Complete tasks and activities in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect and work as a supportive team member.

Qualifications and Requirements

We seek candidates who:

• Have a can‑do attitude and confidence in themselves.
• Are a team player.
• Exhibit friendly, welcoming, courteous and helpful behaviour.
• Possess effective communication skills (attentive listening, face‑to‑face verbal communication, eye contact).
• Can maintain high energy levels while working efficiently and productively.
• Are enthusiastic, energetic, and can connect with customers to make them feel valued.
• Willing to work in a fast‑moving, high‑energy environment and consistently deliver a genuine smile and enthusiasm.

Benefits

The benefits package includes:

• Holiday pay, service awards, meal allowance, senior holiday pay.
• Employee discounts from top high street and online brands (over 1,600 retailers).
• Premium shift pay for overnight shifts (midnight to 5 am).
• Above the national minimum wage for hourly‑paid workers.
• Holiday and sick pay.
• Opportunity for progression into higher roles.

Employment and Pay

Pay varies depending on whether you work in a franchised or company‑owned restaurant. Hourly employees are paid every 2 or 4 weeks; employees on a dedicated salary are paid monthly.

Shift hours vary by location, with many restaurants open 24 hours a day. Shifts are scheduled to suit you while respecting working time legislation and business needs.

Uniform will be supplied.