Credit Controller (Interim role)

Aurem Care Shared Services Limited; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dedicated care provider in Reading is seeking a skilled Credit Controller to manage billing and collections. The role requires experience in credit control, excellent communication skills, and the ability to handle sensitive conversations with empathy. Responsibilities include managing payments, reconciling accounts, and ensuring compliance with regulations. The position offers a salary between £30,000 and £40,000, hybrid working, and various benefits including annual leave and a company pension.

Benefits

25 Days Annual Leave plus bank holidays

Life insurance

Free DBS

Company pension

Wagestream – Same-day pay

Employee assist programme

Free in-house training

Yearly salary review

Qualifications

• Experience in credit control or financial administration, care home/healthcare experience is an advantage.
• Ability to manage sensitive conversations with empathy.
• Highly organized with great attention to detail.

Responsibilities

• Manage the full credit control process for resident fees.
• Chase outstanding payments with families, Local Authorities, and NHS funders.
• Issue statements, reconcile accounts, and resolve billing queries.
• Support the monthly invoicing process and maintain accurate financial records.
• Provide aged debt reports and updates to the Finance Manager.
• Ensure compliance with GDPR and company policies.

Skills

Credit control experience

Strong communication skills

Organizational skills

Experience with financial systems

Empathy in sensitive conversations

Job description

We are a dedicated and compassionate care provider committed to delivering exceptional support to our residents and their families.

As our organisation continues to grow, we are looking for a skilled and empathetic Credit Controller to join our Finance Team and support the smooth running of our billing and collections processes.

What You’ll Be Doing

• Managing the full credit control process for resident fees
• Chasing outstanding payments with families, Local Authorities and NHS funders
• Issuing statements, reconciling accounts, and resolving billing queries
• Supporting the monthly invoicing process and maintaining accurate financial records
• Providing aged debt reports and updates to the Finance Manager
• Ensuring compliance with GDPR and company policies
• Working sensitively and professionally with residents’ families regarding fee queries

About You

We’re looking for someone who is:

• Experienced in credit control or financial administration (care home/healthcare experience is a bonus)
• A strong communicator who can handle sensitive conversations with empathy
• Highly organised with great attention to detailConfident working with numbers, financial systems, and Excel
• Able to build positive relationships with families, colleagues, and external agencies
• Professional, discreet, and aligned with our values

What can we offer you in return, for your hardwork and commitment?

• Interim role based on 2-6 months and possible permanent position for the right candidate
• 40 hours per week
• Salary: £30,000 - £40,000 (dependent on skills and experience)
• Hybrid working based in Reading (1 remote day per week initially, increasing after training)
• 25 Days Annual Leave plus bank holidays
• Life insurance
• Free DBS (T & C’s apply)
• Company pension
• Wagestream – Same-day pay
• Our employee assist programme – healthcare and mental health support
• Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses.
• Yearly salary review
• Being part of an organisation where empowering and valuing our people is fundamental to everything we do

Why join us?

Aurem Care have been awarded for the prestigious ‘Top 20 Care Home Group’ accolade by carehome.co.uk, celebrating our commitment to excellence in care across the UK.

Our homes are all about people caring about people, we believe our care homes should be happy homes for loved ones.

Our team play an important role in our homes, to ensure that our values are lived and embraced every day.

Diversity, Integrity, Fun, Committed and Connecting

If these are values that resonate with you and you’re looking for a rewarding job in making a real difference to the lives of our amazing residents, then we want to hear from you now!