Credit Controller

Bidfood UK; Sefton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading foodservice provider in the UK is looking for a Credit Controller to handle invoices and customer queries. This role involves monitoring credit limits, reconciling accounts, and managing payment plans. Candidates should demonstrate strong communication, time management, and problem-solving skills. The position offers a hybrid working option after probation, along with 25 days holiday, pension contributions, and access to health plans and discounts.

Benefits

25 days holiday plus bank holidays

Pension matching contributions

Life cover option

Confidential support and counselling

Health plan for medical costs

High street discounts

Qualifications

• Ability to work under pressure and meet deadlines.
• Previous experience in credit control preferred but not essential.
• Experience in using Microsoft Office, especially Excel.

Responsibilities

• Provide invoices and credit notes to customers.
• Monitor customer credit limits and obtain credit reports.
• Liaise with customers to resolve queries.
• Agree and monitor customer payment plans.
• Reconcile customer accounts and allocation of payments.

Skills

Commitment to service excellence

Excellent communication skills

Time management skills

Problem solving skills

Attention to detail

Intermediate Microsoft Excel

Job description

About the role

Credit Controller - This role is replacement to a maternity leave cover up to the end of March 2026 - Office Based in Southport (North West)

• Providing invoices, credit notes and statements to customers.
• Follow the company collection procedure to minimise bad debt.
• Monitor customer credit limits, customer spend and obtain credit reports when required
• Liaising with internal and external customers to resolve customer queries.
• Agree & monitor customer payment plans
• Generate aged debt reports and make contact calls/emails to gain payment of the overdue
• Take customer card payments
• Attend depot visits when required and building relationships with internal & external customers
• Follow company procedures for business closures, liquidation/administration/legal transfers.
• Credit check and process new account forms
• Covering colleagues workload for annual leave
• Allocation of payments received
• Chasing remittances
• Monitoring various inboxes
• Processing direct debits
• Reconcile customer accounts
• Use multiple in house computer systems along with Microsoft Office and Teams
• Hybrid working when probation is passed

To be successful in this role, you will:

• Be able to provide examples of a commitment to service excellence
• Work well on your own and as part of a team
• Excellent communication skills
• Demonstrate the ability to work under pressure and to deadlines
• Time management skills
• Excellent problem solving skills
• Good attention to detail
• Experience of using Microsoft Excel to an intermediate level.
• Previous experience is preferred but not essential

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!