Credit Controller

KIMS Hospital; Maidstone; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare institution in Maidstone is seeking an experienced Credit Controller to join their Business Finance team. You will manage debt recovery across various payors, ensuring timely payment and maintaining relationships with patients, insurers, and internal teams. The ideal candidate has proven experience in credit control, excellent organizational skills, and the ability to work in a healthcare environment. This permanent role offers a salary between £26,000 to £28,000 per annum and 37.5 hours of work each week.

Benefits

33 days annual leave

Free secure staff parking

Private health insurance

Life assurance

Up to 40% off some services

Employee Assistance Platform

Retail discounts and cashback

Discounted gym membership

Free eye test

Qualifications

• Experience in credit control or debt recovery role.
• Experience in a healthcare or clinical environment.

Responsibilities

• Manage and reduce aged debt across all payor types.
• Recover outstanding debts within agreed timescales.
• Maintain accurate patient account records.

Skills

Credit control

Organisational skills

Communication skills

Proactive mindset

Education

GCSEs or equivalent at Grade C/4 or above

Job description

Maidstone, Kent, ME14 5FT

Permanent | 37.5 hours per week

Salary range £26,000 to £28,000 per annum

About the Role

We are looking for an experienced Credit Controller to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including PMI, self-pay and NHS.

You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.

Key Responsibilities

• Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)
• Recover outstanding debts and ensure payments are received within agreed timescales
• Maintain accurate patient account records, including detailed notes of calls and correspondence
• Submit EDI files to Healthcode and resolve failed claims through validation and mapping
• Process refunds, credits and adjustments accurately and efficiently
• Post and allocate payments for third-party financing arrangements
• Produce and issue debtor letters within agreed timelines
• Raise Out of Area invoices for NHS trusts and follow up for timely payment
• Liaise with insurers, NHS trusts, patients and internal departments to resolve queries
• Handle incoming telephone calls and emails promptly and professionally

About You

Essential Experience & Skills

• Proven experience in a credit control or debt recovery role
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication skills, both written and verbal
• A proactive mindset with a focus on continuous improvement and efficiency
• Experience working within a healthcare or clinical environment

Qualifications

• GCSEs (or equivalent) at Grade C/4 or above, including English and Maths

Personal Attributes

• Confident decision-maker with good self-awareness
• Flexible, adaptable and highly motivated
• Strong team player who can work effectively with diverse stakeholders
• Professional, courteous and approachable when dealing with patients and families

Why KIMS Hospital

At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing.

Our benefits include:

• 33 days annual leave (including bank holidays)
• One additional day leave for your birthday
• Free secure staff parking
• Private health insurance
• Life assurance
• Up to 40% off some KIMS Hospital services
• Employee Assistance Platform
• Retail discounts and cashback
• Discounted gym membership
• Free eye test

KIMS Hospital is committed to building a diverse and inclusive working environment. We are proud to be an equal opportunities and disability confident employer.

Additional Information

Apply online today, if you have any queries regarding this vacancy, Juliet would be happy to help.
T: 01622 538114
E: [e-mail]

Any offer of employment with KIMS Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS certificate. Information about DBS checks can be found on the UK Government website.