Credit Controller

GAP Group Limited; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Job summary

GAP Group Limited in Glasgow is seeking an experienced Credit Controller to manage a portfolio of outstanding debt and support Major Account customers. The role is fast-paced and high-volume, focusing on collecting payments by telephone and email while collaborating with internal and external contacts to resolve enquiries.

You'll need a proven track record in high-volume credit control, excellent customer service, and strong MS Office skills (Excel and Word).

Qualifications

• Significant experience in a high-volume credit controller role.
• Exceptional customer service skills with ability to build rapport quickly.
• Proficiency in MS Office packages including Excel and Word.
• Effective communication, organisational and prioritisation skills.

Responsibilities

• Manage a portfolio of outstanding debt and contact Major Account customers.
• Collect payments via telephone and email while liaising with internal and external customers.
• Resolve enquiries and provide timely information to clients.

Skills

customer service

relationship building

communication skills

prioritisation

Tools

MS Office

Excel

Word

Job description

Are you ready to bring your enthusiasm, tenacity and relationship building skills to the Finance Department of our Glasgow Head Office? At GAP Hire Solutions, we are looking for an experienced Credit Controller whose key focus will be to manage a portfolio of outstanding debt and work alongside our Major Account customers. This is a fast-paced, high volume role in which you will collect payments via telephone and email whilst liaising with both internal and external customers and effectively dealing with enquiries.

About the role

Are you ready to bring your enthusiasm, tenacity and relationship building skills to the Finance Department of our Glasgow Head Office? At GAP Hire Solutions, we are looking for an experienced Credit Controller whose key focus will be to manage a portfolio of outstanding debt and work alongside our Major Account customers. This is a fast-paced, high volume role in which you will collect payments via telephone and email whilst liaising with both internal and external customers and effectively dealing with enquiries.

About You

What we're looking for:

• Significant experience of working in a high-volume credit controller position.
• Exceptional customer service skills with the ability to build rapport quickly.
• Proficiency in MS Office packages including Excel and Word.
• Effective communication, organisational and prioritisation skills.

About Us

About GAP and What We Offer:

As a Credit Controller, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services. As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!

GAP Group is an equal opportunities employer.