Credit Controller

XMA; Nottingham; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 y

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking a diligent Credit Controller in Nottingham with hybrid working (3 days in the office). The role offers a salary up to £28,500 per annum and a benefits package including private healthcare and pension.

Responsibilities include collecting overdue payments, processing credit-stopped orders, and reconciling ledgers. Strong Excel and phone skills are essential in this fast-paced environment.

Qualifications

• Experience chasing outstanding debt, works well under pressure, methodical and applies logic to tasks and decision making.
• Excellent Excel skills are essential, as are strong telephone skills and experience dealing with customers over the phone.

Responsibilities

• Identify and collect overdue debts and ensure future payments are made to terms.
• Identify, document and progress customer queries; liaise with sales to ensure queries are resolved.
• Process and vet all credit-stopped orders; minimise complaints and release on the same day.
• Maximise sales while ensuring no exposure to uninsured debt; maintain close working relationship with sales and customers.
• Identify alternative options for extending credit.
• Maintain the sales ledger; ensure unallocated cash is minimised, credit notes are allocated to invoices, and journals/discounts are applied.
• Monitor payment performance of existing customers and advise the credit manager of deteriorations.

Skills

Credit control

Debt collection

Telephone skills

Tools

Excel

Job description

JOB TITLE

Credit Controller

SALARY

upto £28,500 per annum

BENEFITS

Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

Are you an experienced credit controller looking for your next role?

If so, we may have the role for you!

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

We have an exciting opportunity for a Credit Controller who will be responsible for the processing of credit stopped orders, ensuring timely payments are made and, processing incoming funds. You will also reconcile invoices and resolve account queries without loss of customer goodwill.

This role is for an individual who thrives in a fast-paced environment, requiring a true professional who can take ownership and responsibility as well as work on their own initiative and meet deadlines. You will be working as part of a team, with colleagues across functions and key clients. You will be responsible for ensuring payments are collected, driving minimal aged and outstanding debt across the customer base.

LOCATION

Nottingham – Hybrid working with 3 days in the office

JOB SPECIFICATION: Credit Controller

The responsibilities include, but are not limited to:

• Identifying and collecting overdue debts and debts falling due and ensuring that future payments are made to terms
• Identifying, documenting and progressing to completion all customer queries and liaising with the customer services department/sales to ensure queries are resolved
• Processing and vetting all credit-stopped orders, minimising complaints from sales and customers, and approving credit-stopped orders for release on the same day
• To maximise sales whilst ensuring that there is no exposure to the company on uninsured debt, whilst maintaining a close working relationship with sales and customers
• Identifying alternative options for extending credit
• Maintain the sales ledger effectively by ensuring unallocated cash figures are at a minimum, credit notes are allocated to invoices where appropriate and correct use of journals and discounts applied
• Monitor the payment performance of existing customers and advise the credit manager of cases where payment performance has significantly deteriorated

REQUIREMENTS

We are looking for someone with experience of chasing outstanding debt, who works well under pressure and is methodical and applies logic to tasks and decision making.

Excellent Excel skills are essential, as are strong telephone skills and experience of dealing with customers over the phone.

KEYWORDS

Credit Control, Excel, Debt Recovery, Credit Management

Inclusion

We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

We work under the Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [e-mail], and we will be happy to support you.