Credit Controller

Recruitment Solutions (NW) Ltd; Ormskirk; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Competitive salary

Career progression

Job summary

Recruitment Solutions (NW) Ltd is seeking a motivated Credit Controller to join our finance team. You will handle invoices, statements, and credit control procedures to maintain healthy cash flow, while building strong customer relationships.

The role offers hybrid working after probation, a supportive team, and opportunities for training and development within a growing business. A stable, long-term career path is emphasized.

Qualifications

• Demonstrate a commitment to delivering excellent customer service.
• Be able to work independently and as part of a team.
• Have excellent communication and interpersonal skills.
• Be comfortable working under pressure and meeting deadlines.
• Possess strong time management and organisational skills.
• Have excellent problem-solving abilities.
• Show a high level of accuracy and attention to detail.
• Be confident using Microsoft Excel at an intermediate level.

Responsibilities

• Issuing invoices, credit notes, and customer statements.
• Following company collection procedures to minimise bad debt.
• Monitoring customer credit limits and spending levels.
• Obtaining credit reports where required.
• Liaising with internal departments and customers to resolve account queries.
• Agreeing and monitoring customer payment plans.
• Producing aged debt reports and proactively chasing overdue payments via telephone and email.
• Taking customer card payments.
• Processing direct debit forms.
• Chasing remittance advice.
• Monitoring and managing multiple inboxes.
• Reconciling customer accounts.
• Processing new account applications and carrying out credit checks.
• Following company procedures relating to business closures, liquidations, administrations, and legal transfers.
• Providing cover for colleagues during periods of annual leave.
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Microsoft Excel (intermediate)

Independent work

Tools

Microsoft Office

Microsoft Teams

In-house systems

Job description

We are looking for a motivated and detail-oriented Credit Controller to join our fast growing finance team. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and helping to maintain a healthy cash flow within a growing business.

What We Offer:

• Hybrid working after successful completion of probation
• Supportive and friendly team environment
• Opportunities for training and development
• Competitive salary and benefits package
• A stable and growing business with long-term career opportunities

Key Responsibilities for a Credit Controller:

• Issuing invoices, credit notes, and customer statements
• Following company collection procedures to minimise bad debt
• Monitoring customer credit limits and spending levels
• Obtaining credit reports where required
• Liaising with internal departments and customers to resolve account queries
• Agreeing and monitoring customer payment plans
• Producing aged debt reports and proactively chasing overdue payments via telephone and email
• Taking customer card payments
• Processing direct debit forms
• Chasing remittance advice
• Monitoring and managing multiple inboxes
• Reconciling customer accounts
• Processing new account applications and carrying out credit checks
• Following company procedures relating to business closures, liquidations, administrations, and legal transfers
• Providing cover for colleagues during periods of annual leave
• Using multiple in-house systems alongside Microsoft Office and Microsoft Teams

What We’re Looking for in a Credit Controller:

• Demonstrate a commitment to delivering excellent customer service
• Be able to work independently and as part of a team
• Have excellent communication and interpersonal skills
• Be comfortable working under pressure and meeting deadlines
• Possess strong time management and organisational skills
• Have excellent problem-solving abilities
• Show a high level of accuracy and attention to detail
• Be confident using Microsoft Excel at an intermediate level (essential)
• Previous Credit Control experience is preferred but not essential.

We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.