Customer Hire and Sales Coordinator

GAP Group; Northampton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Profit share

Loyalty holidays

Staff social fund

Learning & Development

Cycle to Work Scheme

Health & Wellness

Job summary

GAP Group in Northampton is seeking a Customer Hire and Sales Coordinator based on the hire desk in our customer office. You will ensure efficient, effective business between our Major Account customer and GAP Group, handling customer queries and liaising with GAP Group depots.

This fast-paced role involves managing invoices and credit queries, collating weekly KPI data, and producing performance reports. You will identify opportunities for sales growth while building strong internal and

Qualifications

• Significant experience in a customer service role, ideally in construction/hire
• Ability to work in a fast-paced environment while building relationships with internal and external stakeholders
• Excellent administration skills with MS Office and strong attention to detail
• Driving licence is preferred but not essential

Responsibilities

• Manage customer queries and liaise with GAP Group depots to meet customer requirements
• Identify opportunities for sales growth and support the hire/sales process
• Handle invoices and credit queries, collate KPI data, and produce performance reports when required

Skills

Customer service

Relationship building

Attention to detail

MS Office

Tools

MS Office

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER