Credit Controller

Cobalt Consulting (UK) Ltd; City Of London; Hybrid; GBP 37,000 - 41,000; Full time

Job summary

A leading residential developer in Canary Wharf is seeking a Credit Controller to manage rent and service charge collections. This role involves building relationships with tenants and stakeholders, ensuring timely payments, and maintaining accurate records. The ideal candidate has 4+ years of credit control experience and is proficient in Excel. Benefits include study support and a flexible work arrangement.

Benefits

Study support

Learning & development programmes

Wellbeing support

Qualifications

• Minimum of 4 years' experience in credit control.
• Experience in the property industry is desirable.
• Strong Excel skills, including Lookups and Pivots.

Responsibilities

• Oversee the collection of rent and service charges.
• Build and maintain positive relationships with tenants.
• Prepare regular reports on the status of accounts.

Skills

Credit control knowledge

Numerical competency

Communication skills

Excel expertise

Attention to detail

Ability to work under pressure

Tools

Excel

Job description

Overview

Credit Controller – Canary Wharf – £37,000 to £41,000

My client, a residential developer working on some of the largest projects in Europe and owner of over 1000 build to rent apartments, is on the lookout for a highly organised individual to join their finance team, ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Responsibilities

• Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Credit Policy Adherence: Adhere to existing credit policies, ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and the AR management team to resolve disputes and minimize financial losses.
• Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Legal Proceedings: Initiate and manage enforcement proceedings for debt recovery when necessary, liaising with bailiffs and other enforcement agencies.
• Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
• Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness.

Requirements

• Previous experience in the property industry is desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end-to-end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment including Lookups, Pivots and IF formulae.
• Must have the ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
• Confident, assertive and strong attention to detail.
• Experience of working in a high-volume and target-driven environment.

Other details

• Working hours: 8.30am to 5.30pm, one day work from home per week
• Benefits: study support, learning & development programmes, wellbeing support