Credit Control Manager

Keeler Recruitment; Norwich; On-site; GBP 50,000; Full time

Job summary

A leading business in Norwich is seeking a Senior Credit Control Lead to redesign processes and optimise cash flow in a hybrid working environment. The role includes leading the credit control strategy, developing a high-performing team, and driving efficiency across processes. Ideal candidates should have proven leadership experience in credit control and strong analytical skills. This position offers the chance to significantly impact the company's financial management and growth.

Qualifications

• Proven credit control leadership experience.
• Strong ability to build, lead, and develop teams.
• Strategic mindset with creative problem-solving skills.
• Excellent communication and stakeholder management.
• Advanced IT and data analysis skills, including Excel.

Responsibilities

• Lead the overall credit control strategy.
• Build and develop the credit control team.
• Drive optimisation of the Order-to-Cash process.
• Oversee performance reporting and compliance.
• Manage risk by identifying potential bad debt.

Skills

Credit control leadership experience

Team building and leadership

Strategic mindset

Communication and stakeholder management

Advanced IT and data analysis skills

Tools

Excel

Job description

Senior Credit Control Lead

c£50k DOE

Norwich (Hybrid working)

Keeler Recruitment are exclusively partnering with a leading business to recruit a Senior Credit Control Lead, a pivotal role where you'll redesign processes, optimise cash flow, and drive best-practice credit management. You'll shape the systems, policies, and team structures that support growth and keep collections running smoothly.

The Role

This business is looking for a strategic, hands-on leader with deep credit control expertise and a passion for transformation. You'll combine strong technical capability with exceptional people skills, building a high-performing function with measurable impact.

Main Responsibilities

• Lead the overall credit control strategy, designing and implementing robust processes, SOPs, and improvements across key stakeholders.
• Build and develop the team - determining structure, recruiting, upskilling, and ensuring strong leadership and retention, particularly across subscription-based services.
• Drive optimisation of the Order-to-Cash process, using root cause analysis and data insights to refine workflows, reduce non-payment, and maintain accurate ledgers through strong cross-functional relationships.
• Oversee performance reporting, including KPI frameworks, payment behaviour analysis, ROI reporting, and insights for senior management, while ensuring compliance and positioning Credit Control as a growth enabler.
• Manage risk by identifying potential bad debt, maintaining detailed records, ensuring timely communication and accurate credit note processing, and providing working papers to support forecasting and budgeting.

Essential Experience & Skills

• Proven credit control leadership experience
• Strong ability to build, lead, and develop teams
• Strategic mindset with creative problem-solving skills
• Excellent communication and stakeholder management
• Advanced IT and data analysis skills, including Excel

Desirable Skills

• Experience delivering transformation projects in Credit Control or Finance
• Knowledge of advanced analytics tools to drive customer insights

If you're ready for a new challenge and want the opportunity to truly shape a function, this role could be the perfect next step. Please send your C.V to ameliakeelerrecruitment.co.uk or call 01603 851840 for more information.