Credit Control Key Account Handler

AXA UK; Bolton; Hybrid; GBP 25,000; Full time

Job summary

A leading insurance firm in Bolton is seeking a Credit Control team member. The role involves debt collection activities, resolving queries, and developing strong relationships with partners. You will work 40% remotely, increasing to 60% in the future, with competitive salary and benefits. Candidates should have credit control experience in the insurance industry, strong communication skills, and a good knowledge of Microsoft Office. The position allows opportunities for personal and professional growth.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Wellbeing services & resources

Qualifications

• Willing to learn and takes pride in producing quality work.
• Previous experience working in an office environment.

Responsibilities

• Building and maintaining great relationships with external partners.
• Providing a quality debt collection service.
• Providing appropriate and timely resolutions to account queries.
• Identifying and escalating all late broker payments.

Skills

Credit Control experience in the Insurance Industry

Strong communication skills

Good Microsoft Office knowledge

Analytical mindset

Ability to work independently

Experience building relationships with customers

Job description

Description

We’ve an opportunity to join our Credit Control team. You'll be part of a team that is responsible for debt collection activity, resolving queries and reducing aged debt through review and analysis of insurance broker partner accounts. This involves making and receiving telephone calls, which requires strong communication skills and the ability to develop great relationships.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attendance at our Bolton office, visiting clients or attending industry events.

What you’ll be doing:

• Building and maintaining great relationships with external partners and internal AXA colleagues.
• Providing a quality debt collection service.
• Providing appropriate and timely resolutions to account queries.
• Identifying and escalating all late broker payments to minimise potential bad debt.

What you’ll bring:

• Credit Control experience in the Insurance Industry.
• Experience of building relationships with customers.
• Previous experience working in an office environment.
• Willing to learn and takes pride in producing quality work.
• Ability to work independently and as part of a team.
• Analytical mindset and enjoys problem solving.
• Strong communication skills.
• Good Microsoft Office knowledge.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £24,500
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Wellbeing services & resources

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.