Creative Assistant

THE KEMIST; City Of London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A creative fashion brand in London seeks a versatile Creative Assistant to support operations. This role involves handling admin tasks, assisting with customer inquiries, and managing events. Ideal candidates are highly organised and passionate about fashion. Competitive salary of £26,000-£28,000, with benefits including staff discounts and on-site parking.

Benefits

Opportunity to grow with a creative brand

Staff Discount

Free on-site parking

Employee discount

Qualifications

• Experience in a similar role or a strong interest in fashion and admin work.
• Highly organised with great attention to detail.
• Able to work independently and manage multiple tasks.

Responsibilities

• Handle general administrative tasks.
• Assist with order processing, packing, and shipping.
• Respond to customer inquiries via email and social media.

Skills

Using Canva

Using Adobe

Organisational skills

Excellent communication

Problem-solving attitude

Tools

Shopify

Job description

About Us

We are a fashion brand that values creativity, organisation, and exceptional customer service. We seek a versatile and proactive Creative Assistant to support our day-to-day operations.

About the Role

This varied role is perfect for someone who enjoys multitasking and thrives in a dynamic, creative environment. You'll be involved in everything from admin to assisting with photo shoots, order fulfilment and customer service. We'd love to hear from you if you're highly organised, proactive, and passionate about fashion and providing excellent customer service.

Key Responsibilities

• Admin & Operations
  • Handle general administrative tasks.
  • Assist with order processing, packing, and shipping to ensure a smooth customer experience.
  • Maintain inventory and liaise with suppliers when necessary.
  • Serve as the primary liaison for building management, handling maintenance, repairs, and operational issues.
  • Adept at organising and managing events such as pop-up shops and sample sales.
• Customer Service & Queries
  • Respond to customer inquiries via email and social media in a timely, friendly manner.
  • Handle order issues, exchanges, and general customer support.
  • Provide excellent service to ensure a positive brand experience.

Who You Are

• Comfortable using Canva and Adobe.
• Experience in a similar role or a strong interest in fashion and admin work.
• Highly organised with great attention to detail.
• Excellent written and verbal communication skills.
• Able to work independently and manage multiple tasks.
• A proactive, problem-solving attitude.

Bonus Skills (Not Essential, But a Plus!)

• Experience in e-commerce or retail.
• Knowledge of Shopify.

Perks & Benefits

• Opportunity to grow with a creative brand
• Staff Discount
• Free on-site parking
• Employee discount
• On-site parking

Salary Range

£26,000-£28,000