Crane Hire Desk Lead - Scheduling & Customer Service

Work Wales; Sheffield; On-site; GBP 36,000 - 44,000; Full time

Job summary

Work Wales is seeking an organised Hire Desk Manager at a Barnsley depot to coordinate crane hire operations, handle customer enquiries and schedule dispatches. You will prepare hire paperwork, support logistics and ensure a first-class service from enquiry through to completion.

The role requires proactive problem-solving, strong IT skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in hire desk, transport, plant or crane hire
• Excellent organisational and communication skills
• Strong administrative and IT skills
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Coordinate mobile crane hire operations from enquiry to completion
• Manage customer enquiries and scheduling/dispatching of cranes
• Prepare hire documentation and support logistics
• Deliver a first-class service to customers throughout the hire cycle
• Support depot operations and maintain accurate records
• Proactively address issues to keep hires on track

Skills

Organisational skills

Communication skills

Administrative skills

IT skills

Multitasking

Problem-solving

Job description

Work Wales is seeking an organised Hire Desk Manager at a Barnsley depot to coordinate crane hire operations, handle customer enquiries and schedule dispatches. You will prepare hire paperwork, support logistics and ensure a first-class service from enquiry through to completion.

The role requires proactive problem-solving, strong IT skills, and the ability to manage multiple priorities in a fast-paced environment.