Hire Controller: Customer-Focused Crane Hire Ops Lead

Ainscough Crane Hire; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bi-annual retention bonus

24 days annual leave

Salary sacrifice up to 5 extra days

Group life assurance

Pension - 4% employer / 5% employee

Payslips and HR portal access

Employee benefits platform

Staff forums

Career development

Job summary

Ainscough Crane Hire is seeking an experienced Hire Controller for our Leeds depot. This role focuses on turning customer enquiries into confirmed hires, coordinating cranes and resources, and ensuring efficient, profitable operations.

You'll be at the heart of the depot, building relationships with customers, suppliers and internal teams, while delivering excellent service and maintaining high safety and quality standards.

Qualifications

• Excellent customer service and telephone skills.
• Strong communication and relationship-building skills.
• Commercial mindset and confidence negotiating with customers.
• Excellent organisation and time-management skills.
• Ability to influence and negotiate effectively.
• Strong problem-solving skills and a practical approach.
• Experience using CRM systems such as Salesforce would be advantageous.

Responsibilities

• Responding to customer enquiries and understanding exactly what they need.
• Converting hire enquiries into confirmed orders and maximising sales opportunities.
• Building strong, long-term relationships with customers, suppliers and internal teams.
• Developing a strong understanding of our crane fleet, products and services.
• Coordinating the allocation and utilisation of cranes, people and other resources.
• Supporting the Depot Manager with the effective day-to-day running of the depot.
• Managing costs and ensuring resources are used efficiently.
• Keeping customer information, systems and administration accurate and up to date.
• Working closely with our operational teams to ensure we deliver the right solution for our customers.
• Handling customer queries professionally and resolving issues when they arise.
• Ensuring all activity meets our health, safety, environmental and quality standards.
• Supporting the team with out-of-hours calls when required.

Skills

Customer service

Telephone skills

Communication

Negotiation

Organisation

Time management

Problem solving

CRM systems

Microsoft Excel

Salesforce (CRM)

GCSE Maths & English

Education

GCSE Maths & English

Tools

Microsoft Office

Salesforce

Job description

Ainscough Crane Hire is seeking an experienced Hire Controller for our Leeds depot. This role focuses on turning customer enquiries into confirmed hires, coordinating cranes and resources, and ensuring efficient, profitable operations.

You'll be at the heart of the depot, building relationships with customers, suppliers and internal teams, while delivering excellent service and maintaining high safety and quality standards.