Hire Desk Controller

Baldwins Crane Hire Ltd; Ardsley; On-site; GBP 32,000 - 45,000; Full time

Job summary

Baldwins Crane Hire Ltd is seeking a Mobile Crane Hire Desk Manager at the Newport Depot. The role focuses on coordinating crane rentals, scheduling, and contract preparation to ensure efficient delivery to clients across the UK.

You will liaise with clients, operators, and the safety team to maintain high service levels, accurate paperwork, and timely invoicing while maintaining a strong emphasis on compliance and safety.

Qualifications

• Experience in crane or heavy equipment rental preferred.
• Strong organisational and multitasking abilities.
• Excellent communication and client-facing skills.
• Knowledge of health and safety regulations related to crane operations.

Responsibilities

• Coordinate and respond to client inquiries about mobile crane rentals; advise on crane options and quotations.
• Schedule and dispatch cranes based on project timelines; coordinate with operators for safe delivery.
• Prepare rental contracts and documentation; ensure terms and safety regulations are met.
• Coordinate transportation logistics for delivery and pickup of cranes.
• Work with maintenance to ensure cranes are serviced and records kept.
• Enforce health and safety practices and coordinate with Safety team.
• Address operational issues promptly to minimise project disruptions.
• Provide professional customer support throughout the rental process and handle inquiries.
• Assist with invoicing, billing, and financial records related to crane rentals.
• Maintain up-to-date records of crane rental transactions and archiving.

Skills

Organisational skills

Communication skills

Interpersonal skills

Scheduling software

Problem-solving

Health & safety knowledge

Attention to detail

Flexibility

Tools

MS Office

Scheduling software

Job description

Job Description: Mobile Crane Hire Desk Manager

As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot.

Key Responsibilities:

1. 1. Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors.
2. 2. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites.
3. 3. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients.
4. 4. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner.
5. 5. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities.
6. 6. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices.
7. 7. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects.
8. 8. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently.
9. 9. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting.
10. 10. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference.

Qualifications and Skills:

• Previous experience in a similar role, preferably within the crane or heavy equipment rental industry.
• Excellent organisational skills with the ability to multitask and prioritise effectively.
• Strong communication and interpersonal skills to interact with clients and internal teams.
• Knowledge of mobile crane types and their applications is advantageous.
• Proficient in using computer systems and software for scheduling and administrative tasks.
• Problem-solving abilities and the capability to make quick decisions under pressure.
• Understanding of health and safety regulations related to crane operations.
• High attention to detail and accuracy in managing paperwork and documentation.
• Flexibility to work occasional overtime and weekends as per business demands.

Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients. Apply your skills and expertise as a Mobile Crane Hire Desk Controller to contribute to the success and growth of our company