Hire Controller - Crane Rental Depot (Cardiff)

Ad Warrior Ltd; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bi-Annual retention bonus

24 days annual leave + increases with長

Holiday purchase option

Group life assurance 3 x salary

Pension 4% employer 5% employees

Online access to payslips and personal

Access to Ainscough Advantage benefits

Staff forums

Job summary

Ainscough Crane Hire is seeking a Hire Controller for the Cardiff depot. You will understand customer requirements, convert enquiries into orders, and maximise revenue by effectively managing crane hire and related equipment.

The role emphasizes customer service, coordination of resources, and strong communication with internal teams and suppliers to achieve targets while maintaining safety and service quality.

Qualifications

• Equivalent of minimum grade C in Maths and English GCSE.
• Rental experience desirable.
• Excellent telephone manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of CRM tools such as Salesforce.

Responsibilities

• Understand customer requirements and provide the best solution.
• Convert hire enquiries into orders to ensure revenue targets.
• Maximise all sales opportunities.
• Capture customer information and manage relationships internally and with suppliers.
• Allocate work to staff and manage depot resources and fleet.

Skills

Customer service

Telephone skills

Negotiation

Commercial focus

Organisation

Time management

Conflict management

Influencing

Problem solving

Education

GCSE Maths & English (minimum grade C)

Tools

Microsoft Office

Salesforce CRM

Job description

Ainscough Crane Hire is seeking a Hire Controller for the Cardiff depot. You will understand customer requirements, convert enquiries into orders, and maximise revenue by effectively managing crane hire and related equipment.

The role emphasizes customer service, coordination of resources, and strong communication with internal teams and suppliers to achieve targets while maintaining safety and service quality.