Crane Hire Controller | Drive Customer Solutions & Growth

Ainscough Crane Hire Limited; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bi-annual retention bonus

24 days annual leave

Option to purchase additional holiday

Group life assurance

Pension contribution

Employee benefits platform

Job summary

Ainscough Crane Hire in Leeds is seeking a Hire Controller to ensure the smooth operation of the depot and to strengthen customer relationships. You will respond to inquiries, convert them into confirmed orders, and coordinate crane resources effectively.

The role requires excellent customer service and organization skills. You will be essential in managing resources efficiently and maintaining accurate customer information.

Qualifications

• Experience in rental, hire, transport, logistics or similar environment.
• Ability to learn, build relationships and deliver results.

Responsibilities

• Respond to customer enquiries and understand their needs.
• Convert hire enquiries into confirmed orders.
• Build strong relationships with customers, suppliers and teams.
• Coordinate allocation and utilization of cranes and resources.
• Manage costs efficiently.
• Keep customer information and administration accurate.

Skills

Customer service skills

Communication skills

Negotiation skills

Time-management skills

Problem-solving skills

Microsoft Office

CRM systems

Education

GCSE Grade C in Maths and English

Tools

Salesforce

Job description

Ainscough Crane Hire in Leeds is seeking a Hire Controller to ensure the smooth operation of the depot and to strengthen customer relationships. You will respond to inquiries, convert them into confirmed orders, and coordinate crane resources effectively.

The role requires excellent customer service and organization skills. You will be essential in managing resources efficiently and maintaining accurate customer information.