Courtroom Operations & Support Officer

Ministry of Justice

Cheltenham

On-site

GBP 23,000 - 32,000

Full time

5 days ago

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Job summary

Ministry of Justice in the United Kingdom is seeking an Operational Support Officer to help keep court proceedings efficient. You will deliver outstanding customer service and provide essential administrative support to court and tribunal users, judiciary and management.

Based in the courtroom, you will handle papers, manage records, support court rooms, and liaise with public and professional users. This role suits a reliable team player with strong attention to detail and calm professionalism

Qualifications

Strong customer service skills with the ability to work in a service-led customer-facing environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilient and empathetic to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

Prepare papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
Create and update records digitally, interpreting information required on a court file accurately.
Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
Support the smooth running of court proceedings, preparing court/hearing rooms and ensuring court runs efficiently.
When required, be the first point of contact for all court users; meeting members of the public, including vulnerable witnesses and their legal representatives.