Court Operations & Public Services Officer

Ministry of Justice

Walsall

On-site

GBP 23,000 - 28,000

Full time

5 days ago

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Benefits offered by this job

Flexible working

Job summary

Ministry of Justice's HM Courts & Tribunals Service invites applications for an Operational Support Officer at Walsall Magistrates' Court. You will provide excellent customer service and administrative support to court users, judiciary and management, contributing to efficient court operations.

The role is office and on-site, with standard full-time hours (37 per week) and flexible working patterns. You will handle papers, maintain records, assist with hearings, and be a first point of contact

Qualifications

Strong customer service skills in a service-led environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills; confidence in person, on the phone, digitally and in writing.
Resilient and empathetic to handle sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

Prepare papers and files for court/hearings and manage sensitive information.
Create and update records digitally and ensure accurate court file data.
Communicate with the public, judiciary, and other court users.
Support the smooth running of court proceedings and prepare hearing rooms.
Act as an essential first point of contact for court users, including vulnerable witnesses and representatives.