Courtroom Operations Coordinator

Ministry of Justice; Walsall; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Job-sharing options

Job summary

The Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will progress cases, prepare papers, update records digitally and communicate with the public.

The role is office-based and in court, with standard full-time hours of 37 per week and flexible patterns including part-time and job-sharing.

Qualifications

• Strong customer service skills in a public-facing environment.
• Excellent digital and administrative abilities with keen attention to detail.
• Effective communication in person, over the phone and in writing.

Responsibilities

• Progress cases through court/tribunal system and support court users.
• Prepare papers and files for court hearings and manage sensitive information.
• Create and update digital records and communicate with judiciary and public.
• Support smooth running of court proceedings and prepare hearing rooms.
• Be part of a team delivering HMCTS objectives with flexibility.

Skills

Customer service

Administrative support

Attention to detail

Communication

Team player

Resilience

Empathy

Job description

The Ministry of Justice is seeking Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will progress cases, prepare papers, update records digitally and communicate with the public.

The role is office-based and in court, with standard full-time hours of 37 per week and flexible patterns including part-time and job-sharing.