Court & Tribunals Admin Support Specialist

Ministry of Justice; Preston; On-site; GBP 23,000 - 32,000; Full time

Job summary

Ministry of Justice (HM Courts & Tribunals Service) is hiring Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will play a key role in progressing cases through the court/tribunal system and ensuring efficient operations.

Based at one of the locations, this role offers part-time or full-time patterns with flexible working where possible, and a strong public-service ethos.

Qualifications

• Strong customer service in a public service context.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication in person, over the telephone, digitally and in written form.
• Resilient and empathetic handling sensitive information.
• Team player who collaborates to deliver HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records digitally; interpret information for court files.
• Communicate with the public, judiciary and other court users.
• Support the smooth running of court proceedings and prepare court/hearing rooms.
• Act as first point of contact for court users when required.

Skills

Customer service

Digital skills

Communication

Attention to detail

Teamwork

Job description

Ministry of Justice (HM Courts & Tribunals Service) is hiring Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will play a key role in progressing cases through the court/tribunal system and ensuring efficient operations.

Based at one of the locations, this role offers part-time or full-time patterns with flexible working where possible, and a strong public-service ethos.