Public Service Ops Support Officer | Visa Sponsorship

Naija UK Connect; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid arrangements

Civil Service pension

12-week training program

Generous annual leave

Job summary

The Ministry of Justice in Manchester is hiring an Operational Support Officer to provide essential telephone and administrative support to court users within the HM Courts & Tribunals Service.

The role offers a competitive salary of £25,582 with flexible working options, including part-time, job-share and hybrid arrangements, and comprehensive training to help you deliver high-quality customer service.

Qualifications

• Strong customer service skills in a service-led environment.
• Proficiency with digital tools and administrative tasks.
• Excellent written and verbal communication with attention to detail.
• Resilience and empathy handling sensitive information.
• Collaborative team player able to adapt to HMCTS objectives.
• Eligible for Skilled Worker visa sponsorship or legal right to work in the UK.

Responsibilities

• Provide essential telephone and administrative support to court users.
• Assist with data entry, handling customer complaints and correspondence.
• Communicate effectively with the public, judiciary and legal professionals.
• Support enforcement functions regarding fines, penalties and orders.
• Maintain high standards of customer service in a court setting.

Skills

Customer service

Digital literacy

Communication

Organisational skills

Empathy

Team player

Tools

Data entry

Administrative tools

Telephone system

Job description

The Ministry of Justice in Manchester is hiring an Operational Support Officer to provide essential telephone and administrative support to court users within the HM Courts & Tribunals Service.

The role offers a competitive salary of £25,582 with flexible working options, including part-time, job-share and hybrid arrangements, and comprehensive training to help you deliver high-quality customer service.