Court Operations Support Flexible Data-Driven Customer Care

Ministry of Justice; Hull and East Yorkshire; On-site; GBP 24,000 - 28,000; Full time

Job summary

Ministry of Justice - Hull Magistrates Court is hiring an administrative support officer to assist with case progression, data entry, and customer service. You will handle paper and digital work, answer inquiries, and work with court users and other agencies with empathy and professionalism.

You will join a team delivering high service standards, using email, webchat and standard admin tasks, ensuring accurate digital record updates and clear communications across multiple channels in a busy

Qualifications

• Strong customer service experience in a public service setting.
• Excellent digital and administrative skills with attention to detail.
• Effective communication across channels and stakeholders.

Responsibilities

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in challenging situations.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Customer service

Digital skills

Attention to detail

Communication skills

Job description

Ministry of Justice - Hull Magistrates Court is hiring an administrative support officer to assist with case progression, data entry, and customer service. You will handle paper and digital work, answer inquiries, and work with court users and other agencies with empathy and professionalism.

You will join a team delivering high service standards, using email, webchat and standard admin tasks, ensuring accurate digital record updates and clear communications across multiple channels in a busy