Court Admin Officer (Enhanced DBS)

Brook Street; St Helens; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Brook Street is recruiting an Admin Officer to support a busy court and family court environment in St Helens. The role involves preparing hearings, providing face-to-face and telephonic customer support, and handling data with accuracy and confidentiality.

Enhanced DBS level required. The position runs Monday–Friday, 9am–5pm at St Helens County Court, with a pay rate of £12.86 per hour. Brook Street supports veterans with interview guarantees and promotes inclusive hiring practices.

Qualifications

• Strong administration skills with an eye for accuracy and compliance.
• Confidence speaking with people face to face and over the phone, with empathy and professionalism.
• Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively.
• A proactive approach to risk awareness and escalation when needed.
• Ability to follow procedures and support performance targets.

Responsibilities

• Carry out administrative duties to prepare for, facilitate and support hearings.
• Provide customer-focused support to users and stakeholders via face-to-face contact, telephone and correspondence in different formats.
• Use established service scripts and knowledge to signpost users and deliver clear, consistent information.
• Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required.
• Process work under standard operating procedures to meet performance and service standards.
• Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements.
• Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees.
• Assist with listing and scheduling to ensure efficient use of judicial time.
• Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting.
• Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance.

Skills

Administration

Customer service

Communication

Attention to detail

Risk awareness

Job description

Brook Street is recruiting an Admin Officer to support a busy court and family court environment in St Helens. The role involves preparing hearings, providing face-to-face and telephonic customer support, and handling data with accuracy and confidentiality.

Enhanced DBS level required. The position runs Monday–Friday, 9am–5pm at St Helens County Court, with a pay rate of £12.86 per hour. Brook Street supports veterans with interview guarantees and promotes inclusive hiring practices.