Court Administration Officer — Public Service Impact

Brook Street; Guildford; On-site; GBP 15,000 - 21,000; Full time

Job summary

The position is 37 hours per week, Monday to Friday, on an hourly rate with a duration until 31/03/27 and potential extension. This role offers stable public-sector exposure and professional support by the Brook Street team.

Qualifications

• Strong administrative capability including typing, data input and record updates.
• Excellent customer service skills with a calm, professional manner in person and on the phone.
• Accuracy, attention to detail, and a right-first-time approach to documents and records.
• Ability to follow guidance and procedures, escalating issues when needed.
• Clear communication skills, including drafting standard correspondence and answering queries.
• Willingness to work flexibly across a team to keep the office running smoothly.

Responsibilities

• Welcome court users and support the smooth running of hearings (including judiciary, juries, solicitors, barristers, police and members of the public).
• Call people into court in priority order and liaise with Court Clerks, Legal Advisers and the Witness Service as needed.
• Keep parties informed of changes such as courtroom allocations and hearing times.
• Prepare rooms and support hearings and tribunals (including clearing down at end of the day).
• Collect and deliver files and bundles, ensuring the necessary papers are available.
• Assist court users with queries, and provide practical support before and after hearings.
• Carry out administration including filing, printing, post handling, and data input.
• Draft standard letters and court/tribunal documents according to guidelines.
• Create and update records on internal systems; check and verify documentation against quality standards.
• Support listing/rota activities and contacting relevant parties when required.
• Use video link systems for court hearings (onsite and remotely).

Skills

Administrative support

Customer service

Attention to detail

Right first time

Communication

Team flexibility

Job description

The position is 37 hours per week, Monday to Friday, on an hourly rate with a duration until 31/03/27 and potential extension. This role offers stable public-sector exposure and professional support by the Brook Street team.