Court Admin & Signposting Specialist

Brook Street; Swindon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is seeking an Admin Officer for a court setting in Swindon. You will be the reassuring point of contact for service users and stakeholders, coordinating hearings and keeping information secure.

The role is 37 hours per week, Monday to Friday, 9am to 5pm, with a pay rate of £12.86 per hour. A BASIC DBS check will be required on onboarding, and the team values accuracy, confidentiality and compliant practice.

Qualifications

• Strong administrative skills with high accuracy.
• Ability to handle multiple priorities and follow SOPs.
• Confidentiality and compliance with data handling.

Responsibilities

• Undertake administrative tasks to help prepare for, facilitate, and support hearings.
• Provide clear information and signposting via face to face, incoming/outgoing telephone contact, and correspondence in a range of formats.
• Use service scripts and knowledge articles to direct queries to the right services, including support for users with specific or complex needs.
• Follow complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (updating OPTIC as required).
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols.
• Support jury service activities including selection, deferral, reassignment and attendance tracking, and process related expenses and court fees.
• Assist with listing and scheduling, including urgent matters, diary coordination and administrative support for judicial business.
• Support enforcement procedures such as financial assessments, fine collection assistance, and basic statistical/financial reporting.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging and key/safety governance under team leader guidance).
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required.

Skills

Clear communication

Administrative proficiency

Multitasking

Customer service mindset

Job description

Brook Street is seeking an Admin Officer for a court setting in Swindon. You will be the reassuring point of contact for service users and stakeholders, coordinating hearings and keeping information secure.

The role is 37 hours per week, Monday to Friday, 9am to 5pm, with a pay rate of £12.86 per hour. A BASIC DBS check will be required on onboarding, and the team values accuracy, confidentiality and compliant practice.