Court Operations Frontline Support Officer

Ministry of Justice; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) in England and Wales is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management.

Based at Wolverhampton Magistrates’ Court or Wolverhampton Crown Court, you will handle filings, prepare hearings, manage records, and communicate with the public and staff. The role requires flexibility, accuracy and teamwork to help courts run smoothly.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication, both in person and in writing.
• Resilient and empathetic when dealing with sensitive information.

Responsibilities

• Progress cases through the court/tribunal system and provide customer service and administrative support.
• Prepare papers and files for court/tribunals and handle sensitive information.
• Create and update records digitally and communicate with court users and other agencies.
• Support the smooth running of court proceedings and assist public and staff as required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Teamwork

Job description

HM Courts & Tribunals Service (HMCTS) in England and Wales is recruiting Operational Support Officers to provide excellent customer service and administrative support to court and tribunal users, judiciary and management.

Based at Wolverhampton Magistrates’ Court or Wolverhampton Crown Court, you will handle filings, prepare hearings, manage records, and communicate with the public and staff. The role requires flexibility, accuracy and teamwork to help courts run smoothly.