Court Admin Officer - Calm, Clear Hearing Support

Brook Street; Chatham; Presencial; GBP 24.000 - 26.000; Jornada completa

Descripción de la vacante

Brook Street is recruiting for an Admin Officer (AO) in Chatham. The role is office-based, 37 hours per week, and involves providing day-to-day administrative and customer service support within a busy court environment. Salary is quoted as £12.86 per hour.

duties include preparing for hearings, guiding court users with clear information, handling confidential data, and supporting jury service administration and scheduling. We value empathy, professionalism, and strong attention to detail.

Formación

• Experience in administrative support within a busy environment.
• Strong customer-focused approach with empathy and professionalism.
• Ability to handle confidential information responsibly with good attention to detail.
• Excellent communication across face-to-face, phone and written channels.

Responsabilidades

• Undertake administrative tasks to prepare for, facilitate, and conclude hearings
• Support court users and stakeholders by signposting and providing accurate information face to face, via incoming/outgoing calls, and correspondence in different formats
• Use service scripts and knowledge to ensure users receive clear, consistent guidance - including those with complex needs
• Follow complaints policies and procedures, supporting users through the process and responding quickly to help prevent escalation
• Process work using standard operating procedures to meet operational and service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service administration (selection, deferral, reassignment, attendance tracking) and related processing such as expenses and fees
• Support listing and scheduling, assist with judicial business tasks, and help with enforcement support including financial assessments and basic reports

Conocimientos

Customer service

Attention to detail

Calm communication

Data handling

Health & safety

Descripción del empleo

Brook Street is recruiting for an Admin Officer (AO) in Chatham. The role is office-based, 37 hours per week, and involves providing day-to-day administrative and customer service support within a busy court environment. Salary is quoted as £12.86 per hour.

duties include preparing for hearings, guiding court users with clear information, handling confidential data, and supporting jury service administration and scheduling. We value empathy, professionalism, and strong attention to detail.