Court Support Administrator

Brook Street; Reading; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is recruiting an Administration Officer to support court operations in Reading. The role focuses on frontline administration, visitor assistance, and ensuring hearings run smoothly.

Responsibilities include managing data, preparing files, coordinating hearings, and maintaining accurate records. The successful candidate will deliver clear information, adhere to procedures, and provide empathetic service to diverse court users.

Qualifications

• Strong administrative capability with accurate data input and record-keeping.
• Confident customer service approach when assisting the public, including people with potentially complex needs.
• Clear communication skills, able to explain changes and next steps calmly and consistently.
• Ability to work to processes and service standards using standard operating procedures.

Responsibilities

• Welcome and support court visitors (including judiciary, juries, solicitors, barristers, police, and members of the public).
• Call people into court in priority order, liaising with Court Clerks and Legal Advisers as needed.
• Provide clear information about proceedings, including changes to courtrooms and hearing times.
• Collect, deliver, and prepare files and bundles for judiciary and clerks; ensure papers are accurate and up to date.
• Prepare rooms for hearings/tribunals/trials/meetings and clear down at the end of the day.
• Arrange and support hearings, including navigating hearings via video link (onsite and remotely).
• Complete a wide range of administration: filing, printing, typing, data entry, drafting standard letters, and updating records.
• Support civil and family courts, tribunals, and hearings-maintaining accurate documentation and records.
• Handle enquiries at the counter and via phone/in writing; use service scripts/knowledge articles to direct users to the right support.
• Process casework and related documents (e.g., standard documentation, orders, claims, fines/fees, and legal aid-related admin).
• Support enforcement/admin tasks, including financial assessments, fine collection assistance, and producing basic reports.
• Contribute to health & safety operations (e.g., facility checks, issue logging, PEEPs) under team leader guidance.

Skills

Administrative capability

Data input accuracy

Customer_service

Clear communication

Process adherence

Team mindset

Flexibility

Job description

Brook Street is recruiting an Administration Officer to support court operations in Reading. The role focuses on frontline administration, visitor assistance, and ensuring hearings run smoothly.

Responsibilities include managing data, preparing files, coordinating hearings, and maintaining accurate records. The successful candidate will deliver clear information, adhere to procedures, and provide empathetic service to diverse court users.