Court Administration Officer - Calm, Precise, Trusted

Brook Street; England; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer (AO) to support Courts and Tribunals in Leicester. The role is office-based, 37 hours per week, with a pay rate of £13.25 per hour.

You will prepare papers, manage records, book rooms, and assist with enquiries and casework to ensure efficient court administration. The successful candidate will have strong administration and data entry skills, excellent customer service, and the ability to handle workload targets with accuracy.

Qualifications

• Strong administration skills with excellent customer service.
• Ability to work to workload targets while maintaining accuracy.
• Confidence using computer systems for records and data input.
• A helpful, polite communication style with the public, judiciary and other stakeholders.
• Willingness to be flexible across office needs (including occasional ad hoc work at other local offices).
• Initiative to improve processes within defined systems and guidelines.

Responsibilities

• Prepare papers, files and documentation for court, tribunals, hearings and meetings.
• Produce standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines.
• Create and update records on in-house systems and input data accurately.
• Support day-to-day administration including photocopying, filing, post opening and dispatch.
• Book and organise meeting rooms, agendas, joining instructions and handouts.
• Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready.
• Assist court users by handling enquiries (face to face, written and telephone) and supporting listing/rota processes.
• Schedule, serve documents and execute a range of warrants.
• Process casework using standard documentation and information, ensuring accuracy when interpreting details on a court file.
• Check and verify documents, records, accounts and returns against procedures and quality standards.
• Contribute to continuous improvement, problem-solving and small projects using lean principles.
• Support team information board (TIB) meetings so they're relevant, timely and productive.

Skills

Administration

Customer service

Data entry

Communication

Flexibility

Process improvement

Job description

Brook Street is recruiting for an Admin Officer (AO) to support Courts and Tribunals in Leicester. The role is office-based, 37 hours per week, with a pay rate of £13.25 per hour.

You will prepare papers, manage records, book rooms, and assist with enquiries and casework to ensure efficient court administration. The successful candidate will have strong administration and data entry skills, excellent customer service, and the ability to handle workload targets with accuracy.