Administration Officer

Brook Street; Guildford; On-site; GBP 15,000 - 21,000; Full time

Job summary

The position is 37 hours per week, Monday to Friday, on an hourly rate with a duration until 31/03/27 and potential extension. This role offers stable public-sector exposure and professional support by the Brook Street team.

Qualifications

• Strong administrative capability including typing, data input and record updates.
• Excellent customer service skills with a calm, professional manner in person and on the phone.
• Accuracy, attention to detail, and a right-first-time approach to documents and records.
• Ability to follow guidance and procedures, escalating issues when needed.
• Clear communication skills, including drafting standard correspondence and answering queries.
• Willingness to work flexibly across a team to keep the office running smoothly.

Responsibilities

• Welcome court users and support the smooth running of hearings (including judiciary, juries, solicitors, barristers, police and members of the public).
• Call people into court in priority order and liaise with Court Clerks, Legal Advisers and the Witness Service as needed.
• Keep parties informed of changes such as courtroom allocations and hearing times.
• Prepare rooms and support hearings and tribunals (including clearing down at end of the day).
• Collect and deliver files and bundles, ensuring the necessary papers are available.
• Assist court users with queries, and provide practical support before and after hearings.
• Carry out administration including filing, printing, post handling, and data input.
• Draft standard letters and court/tribunal documents according to guidelines.
• Create and update records on internal systems; check and verify documentation against quality standards.
• Support listing/rota activities and contacting relevant parties when required.
• Use video link systems for court hearings (onsite and remotely).

Skills

Administrative support

Customer service

Attention to detail

Right first time

Communication

Team flexibility

Job description

Administration Officer

Location: Guildford (Bedford Road, GU1 4ST)

Hourly Rate: 13.25

Working Hours: 37 hrs per week, Mon-Fr

Working Pattern: Fully office based

Duration: Until 31/03/27 with possible extension

Clearance: Enhanced DBS to be processed by Brook Street

If you take pride in getting things right first time-and you enjoy supporting people through important moments-this is a meaningful role within a busy court environment. Our Client is hiring Administration Officers to help keep hearings moving smoothly, support colleagues, and deliver excellent customer service to the public, judiciary, and legal professionals.

What you\'ll be doing:

• Welcome court users and support the smooth running of hearings (including judiciary, juries, solicitors, barristers, police and members of the public)
• Call people into court in priority order and liaise with Court Clerks, Legal Advisers and the Witness Service as needed
• Keep parties informed of changes such as courtroom allocations and hearing times
• Prepare rooms and support hearings and tribunals (including clearing down at the end of the day)
• Collect and deliver files and bundles, ensuring the necessary papers are available
• Assist court users with queries, and provide practical support before and after hearings
• Carry out administration including filing, printing, post handling, and data input
• Draft standard letters and court/tribunal documents according to guidelines
• Create and update records on internal systems; check and verify documentation against quality standards
• Support listing/rota activities and contacting relevant parties when required
• Use video link systems for court hearings (onsite and remotely)

What you\'ll bring:

• Strong administrative capability, with confidence in typing, data input and record updates
• Excellent customer service skills and a calm, professional manner when speaking with people face-to-face and by phone
• Accuracy, attention to detail, and a "right first time" approach to documents and records
• The ability to work to guidance and procedures, escalating complex issues to a team leader or supervisor
• Clear communication skills, including drafting standard correspondence and supporting queries
• A willingness to work flexibly across a team to help the office run efficiently

If you\'re an organised, people-focused administrator looking for a stable role with real public impact, we\'d love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.