Court & Tribunal Admin Clerk – Day Shift

Brook Street; Caernarfon; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street in Caernarfon is seeking an organised administrative assistant to support day-to-day court and tribunal operations. In a busy, purpose-led environment you will prepare papers, manage records, and assist with scheduling to help cases progress smoothly and customers receive a right first time service.

The position runs 37 hours per week, Monday to Friday, 9:00am to 5:00pm, with a pay rate of £12.86 per hour. Welsh language ability is desirable and a basic DBS is required on onboarding.

Qualifications

• Strong administrative capability with accurate record-keeping.
• Excellent customer service, polite, prompt, and calm when dealing with the public.
• Ability to input and update records using computer systems.
• Ability to follow guidelines and escalate complex issues as needed.
• Flexible to support wider team across local sites.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including drafting standard correspondence, minutes and notes.
• Create and update records on an in-house computer system, inputting data and supporting post opening/dispatch.
• Organise meeting rooms and preparation for training or group activities, including agenda and joining instructions.
• Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready.
• Assist court users, supporting listing/rota checks, and contacting relevant parties to schedule and serve documents.
• Handle counter enquiries (face to face), written and telephone enquiries, while delivering excellent customer service.
• Process casework accurately using standard documentation, including court orders, claims and fines/fees.
• Check and verify documents, records, accounts/returns for approval against criteria and procedures.
• Undertaking basic calculations and straightforward reports, including statistical analysis and efficiently managing juror numbers.

Skills

Administrative skills

Customer service

Data entry

Attention to detail

Problem solving

Flexibility

Tools

In‑house computer system

Job description

Brook Street in Caernarfon is seeking an organised administrative assistant to support day-to-day court and tribunal operations. In a busy, purpose-led environment you will prepare papers, manage records, and assist with scheduling to help cases progress smoothly and customers receive a right first time service.

The position runs 37 hours per week, Monday to Friday, 9:00am to 5:00pm, with a pay rate of £12.86 per hour. Welsh language ability is desirable and a basic DBS is required on onboarding.