Court Admin Officer: Calm Support & Case Coordination

Brook Street; Chatham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Brook Street is recruiting an Admin Officer (AO) in Chatham to provide day-to-day administrative and customer service support within a busy court environment. This office-based role is 37 hours per week. You will handle hearings preparation, signpost users with clear information, and maintain records with strict data handling standards.

The role requires a calm, customer-focused approach and the ability to follow structured processes to meet performance targets while upholding high standards.

Qualifications

• Clear, calm support in a busy court environment.
• Strong customer-focused approach with professionalism.
• Ability to follow structured processes to hit targets while maintaining standards.

Responsibilities

• Undertake administrative tasks to support hearings.
• Prepare for, facilitate, and conclude hearings.
• Support court users face to face, by phone, and in writing.
• Provide accurate information and signposting across formats.
• Follow complaints procedures and assist users to resolution.
• Handle case files with accurate data entry and secure information management.
• Assist with jury service administration and related processing.

Skills

Customer focus

Empathy

Attention to detail

Calm communication

Health & safety awareness

Structured processes

Job description

Brook Street is recruiting an Admin Officer (AO) in Chatham to provide day-to-day administrative and customer service support within a busy court environment. This office-based role is 37 hours per week. You will handle hearings preparation, signpost users with clear information, and maintain records with strict data handling standards.

The role requires a calm, customer-focused approach and the ability to follow structured processes to meet performance targets while upholding high standards.