Court & Tribunal Admin Specialist

Brook Street; Colchester; In loco; GBP 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Brook Street in Colchester is seeking an Admin Officer to support the smooth operation of Courts and Tribunals. You will prepare papers for hearings, maintain accurate records in an in-house system, and provide front-line customer support in person, by phone or in writing.

The role requires strong administrative skills, attention to detail, and adherence to SOPs. A DBS check will be part of onboarding; flexible with local office shifts may be needed.

Competenze

• Strong administrative capability and ability to follow guidelines and instructions.
• Excellent customer service with clear communication and professionalism.
• Reliable attention to detail with the ability to check and verify information.
• Basic numerical confidence for straightforward calculations and statistics when required.

Mansioni

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity.
• Create and update records on an in-house computer system, ensuring accurate data input.
• Handle post opening and dispatch, photocopying and filing.
• Support civil and family hearings by ensuring papers/materials are up to date and ready.
• Provide front-line support through counter enquiries (face to face), written and telephone contacts.
• Book rooms, prepare agendas, joining instructions and handouts for meetings and training.
• Process and manage standard documentation including court orders, claims, fines and fees.
• Check and verify documents, records and returns against criteria, regulations or procedures.
• Contribute to team information board (TIB) meetings and help problem-solve using lean approaches.
• Produce basic statistical analysis reports and complete straightforward financial processing where needed.
• Maintain polite, prompt, customer-focused service when interacting with public, judiciary and other stakeholders.

Conoscenze

Administrative capability

Customer service

Attention to detail

Numerical confidence

SOP compliance

Team player

Strumenti

In-house system

Descrizione del lavoro

Brook Street in Colchester is seeking an Admin Officer to support the smooth operation of Courts and Tribunals. You will prepare papers for hearings, maintain accurate records in an in-house system, and provide front-line customer support in person, by phone or in writing.

The role requires strong administrative skills, attention to detail, and adherence to SOPs. A DBS check will be part of onboarding; flexible with local office shifts may be needed.