Judicial Admin Officer: Calm Support & Scheduling

Brook Street; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to be the first point of contact and provide trusted administrative support, ensuring the justice process runs smoothly.

You will handle hearing preparations, diary coordination, and case file management while complying with data retention and security policies. This role requires calm, clear communication and a strong customer-service ethos.

Qualifications

• A customer-first approach with clear, professional communication.
• Strong attention to detail for accurate records and data handling.
• Ability to work methodically using standard operating procedures while meeting targets.
• Resilience and empathy when supporting users with complex needs.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Supporting users and stakeholders through face-to-face contact, telephone, and correspondence in various formats.
• Using service scripts and knowledge articles to signpost users to the right support and provide clear guidance.
• Following complaints policies to respond promptly and prevent escalation, updating OPTIC as required.
• Processing jury service tasks including selection, deferral, reassignment, attendance tracking, and related expenses/court fees.
• Assisting with listing and scheduling to support efficient use of judicial time and urgent matters.
• Handling case files with accurate data entry and secure information management.

Skills

Customer service

Attention to detail

Communication

Organised

Teamwork

Job description

Brook Street is recruiting an Admin Officer to be the first point of contact and provide trusted administrative support, ensuring the justice process runs smoothly.

You will handle hearing preparations, diary coordination, and case file management while complying with data retention and security policies. This role requires calm, clear communication and a strong customer-service ethos.