Court Services Support Specialist

Brook Street; Torquay; Sur place; GBP 21 000 - 24 000; Plein temps

Résumé du poste

Brook Street in Torquay is seeking a candidate who stays calm under pressure and communicates confidently to assist the public and stakeholders in access to justice. The role blends customer service, admin support and operational tasks to keep court services running smoothly.

You will handle hearings prep, data entry, diaries, and respond to inquiries with clear, reassuring information, while following procedures and maintaining data security.

Qualifications

• Experience delivering high-quality customer service with empathy.
• Ability to signpost information clearly and accurately.
• Strong attention to data handling and administrative accuracy.

Responsabilités

• Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
• Supporting users and stakeholders via face-to-face engagement, telephone contact, and correspondence
• Using service scripts and knowledge articles to provide clear, consistent information
• Following complaints policies and procedures and updating systems
• Processing work to meet performance targets and maintain service standards
• Handling case files with data entry and secure information management
• Managing jury service tasks including selection, deferral, reassignment and attendance tracking
• Assisting with listing and scheduling, supporting urgent matters and listing policies
• Supporting enforcement procedures including financial assessments and reporting
• Contributing to health and safety operations including logs and governance under team guidance
• Identifying risks relating to buildings and informing the Senior Person on Site (SPoS) as required

Connaissances

Customer service

Effective communication

Attention to detail

Compliance awareness

Data entry

Description du poste

Brook Street in Torquay is seeking a candidate who stays calm under pressure and communicates confidently to assist the public and stakeholders in access to justice. The role blends customer service, admin support and operational tasks to keep court services running smoothly.

You will handle hearings prep, data entry, diaries, and respond to inquiries with clear, reassuring information, while following procedures and maintaining data security.