Court Services Administrative Support Specialist

Brook Street; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Brook Street in Oxford is seeking a capable Administrative Officer to provide customer-focused support, manage key admin tasks, and help ensure services run smoothly for users, stakeholders and teams.

You will maintain vacancy records, answer queries face-to-face, by phone and in writing, support court/hearing processes, assist with scheduling and reporting, and handle complaints with care. DBS check is required on onboarding; 37 hours/week, 9:00–17:00, Monday–Friday.

Qualifications

• Customer-first approach with clear communication, even when queries are complex.
• High level of administrative accuracy and record-keeping.
• Ability to follow procedures and meet performance targets.
• Calm judgment under pressure and proactive risk awareness.
• Resilience and professionalism handling time-sensitive requests.

Responsibilities

• Maintain accurate vacancy records by checking details and updating templates.
• Provide face-to-face, telephone and written responses, signposting users to services.
• Prepare, facilitate and support court/hearing processes per scripts and articles.
• Assist users with complex needs by sharing clear, consistent information.
• Process complaints following policies and prevent escalation.
• Undertake operational tasks using SOPs to meet targets and standards.
• Manage case files with secure data entry and retention compliance.
• Support jury service administration, including attendance tracking and fees.
• Assist listing, scheduling, diary coordination and urgent admin requests.
• Support enforcement procedures, including financial assessments and reporting.
• Contribute to health and safety operations and equipment governance.

Skills

Customer-focused

Clear communication

Attention to detail

Procedural compliance

Time management

Job description

Brook Street in Oxford is seeking a capable Administrative Officer to provide customer-focused support, manage key admin tasks, and help ensure services run smoothly for users, stakeholders and teams.

You will maintain vacancy records, answer queries face-to-face, by phone and in writing, support court/hearing processes, assist with scheduling and reporting, and handle complaints with care. DBS check is required on onboarding; 37 hours/week, 9:00–17:00, Monday–Friday.