Court Administrative Officer: Customer Service & Scheduling

Brook Street; Doncaster; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer (AO) in Doncaster for a busy court environment. This office-based role pays £12.86 per hour for a 37-hour week and involves delivering high-quality customer service across in-person, telephone, and digital channels.

You will support hearings, manage case files, handle enquiries, assist with listing and jury service, and contribute to enforcement-related tasks. Strong IT skills and calm, professional communication are essential.

Qualifications

• Teamwork and flexible workload management to meet priorities.
• Strong digital skills including Microsoft Office and database handling.
• Clear communication to explain processes and handle queries professionally.
• Proactive problem-solving with willingness to adapt.
• Resilience and impartial professionalism when dealing with complex information.

Responsibilities

• Support users, judicial office holders and partner agencies with exceptional customer service across in-person, telephone and digital/webchat channels.
• Prepare for, facilitate and support the full journey of hearings through accurate administrative processing.
• Resolve enquiries and signpost users to the right support and services, including those with complex or additional needs.
• Manage case files with accurate data entry and secure information handling, following retention and data loss protocols.
• Assist with listing and scheduling, ensuring responsiveness to urgent matters and adherence to listing policies.
• Support jury service administration, including selection, deferral, reassignment and attendance tracking.
• Help with enforcement-related tasks such as financial assessments and support for fine collection, plus basic reporting.

Skills

Teamwork

Communication

Problem-solving

Resilience

Tools

Microsoft Office

Databases

Job description

Brook Street is recruiting an Administrative Officer (AO) in Doncaster for a busy court environment. This office-based role pays £12.86 per hour for a 37-hour week and involves delivering high-quality customer service across in-person, telephone, and digital channels.

You will support hearings, manage case files, handle enquiries, assist with listing and jury service, and contribute to enforcement-related tasks. Strong IT skills and calm, professional communication are essential.