Court Admin Officer: Calm, Proactive Admin & Scheduling

Brook Street; Southampton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Southampton is seeking an Admin Officer (AO) to join a busy team based in the offices at SO15. This full-time role runs 37 hours per week with a pay rate of £12.85 per hour, offering a stable office environment and an opportunity to support court and operational activity on a day-to-day basis.

You will undertake hearing preparation, respond to enquiries, signpost users to the right support, handle data with care, and assist with listing, scheduling, and basic financial reports,

Qualifications

• Strong customer service approach and clear communication.
• Ability to handle sensitive information accurately and follow procedures.
• Proactive, solutions-focused mindset for quick updates and risk escalation.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity
• Help users and stakeholders through enquiries via face‑to‑face support, incoming/outbound telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information‑especially for those with complex needs
• Follow complaints policies and procedures, responding promptly and helping prevent escalation
• Process work in line with standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service administration, including selection, deferral, reassignment, and attendance tracking (plus related expenses and fees)
• Assist with listing/scheduling and provide support for urgent matters, diary coordination, and locally required judicial business admin
• Support enforcement processes, including financial assessments, fine collection support, and preparation of basic statistical/financial reports
• Contribute to health and safety activity (e.g., checks, issue logging, and key/safety governance under team leader guidance)

Skills

Customer service

Communication

Data entry

Compliance

Multitasking

Job description

Brook Street in Southampton is seeking an Admin Officer (AO) to join a busy team based in the offices at SO15. This full-time role runs 37 hours per week with a pay rate of £12.85 per hour, offering a stable office environment and an opportunity to support court and operational activity on a day-to-day basis.

You will undertake hearing preparation, respond to enquiries, signpost users to the right support, handle data with care, and assist with listing, scheduling, and basic financial reports,