Court Admin Officer — Hearings & Stakeholder Support

Brook Street; West End; On-site; GBP 28,000 - 32,000; Full time

Job summary

Brook Street is recruiting Admin Officers (AO) to join central London offices, supporting hearings and justice services. The roles are office-based at Strand and City locations, 37 hours per week, paying £15.59 per hour.

You’ll handle customer service, case files, data entry, scheduling, and enforcement procedures, ensuring accuracy and confidentiality. Ideal candidates will have strong administrative skills, clear communication, and the ability to follow procedures under pressure; Brook Street

Qualifications

• Strong administrative capability with an eye for accuracy and confidentiality.
• Confident, clear communication skills with a customer-focused approach.
• Ability to follow standard operating procedures and performance targets.

Responsibilities

• Provide customer service to support hearings and related activities.
• Prepare for, facilitate, and help ensure hearings run smoothly.
• Support users and stakeholders via face-to-face contact, telephone, and correspondence.
• Signpost to services using HMCTS scripts and knowledge articles.
• Follow complaints policies and update systems (including OPTIC).
• Handle case files with accurate data entry and secure information management.
• Manage jury service administration including selection, deferral, reassignment, attendance tracking, and related expenses.
• Assist with listing and scheduling to support efficient use of judicial time.
• Support enforcement procedures, including financial assessments and basic reporting.
• Contribute to health and safety operations under team leader guidance.

Skills

Administrative support

Customer service

Data entry

Scheduling

Tools

OPTIC

Job description

Brook Street is recruiting Admin Officers (AO) to join central London offices, supporting hearings and justice services. The roles are office-based at Strand and City locations, 37 hours per week, paying £15.59 per hour.

You’ll handle customer service, case files, data entry, scheduling, and enforcement procedures, ensuring accuracy and confidentiality. Ideal candidates will have strong administrative skills, clear communication, and the ability to follow procedures under pressure; Brook Street