Court Admin Officer — Public Service Support

Brook Street; Bradford; On-site; GBP 33,000 - 35,000; Full time

Job summary

Brook Street is recruiting an Admin Officer (AO) for a Bradford-based, office-based role. You will carry out administrative tasks to support court hearings, handle enquiries, and maintain accurate data, with a 37-hour week at a pay rate of £12.86 per hour.

Based in Bradford (BD1 1JA), you will engage with court users face-to-face and by phone, follow procedures, signpost to support, and contribute to health and safety and diary coordination.

Qualifications

• Excellent customer service delivery with clear, consistent information.
• Strong organisation and meticulous data handling for case files.
• Ability to follow defined procedures and meet performance targets.
• Clear written and verbal communication across multiple channels.
• Proactive risk awareness for court buildings and processes.
• Ability to balance multiple duties while supporting key workflows.

Responsibilities

• Carry out administrative tasks to help prepare for, facilitate, and support a range of court hearings
• Support court users and stakeholders face-to-face, by telephone and in writing in various formats
• Use scripts and knowledge articles to direct users to appropriate assistance and provide accurate information
• Follow complaints policies and respond promptly to prevent escalation
• Support delivery by adhering to SOPs and maintaining service and performance standards
• Handle case files with accurate data entry and secure information management
• Support jury service administration including selection, deferral, reassignment and expenses
• Assist with listing and scheduling to optimise judicial time
• Provide diary coordination and other judicial support tasks
• Assist with enforcement activities, generate basic reports
• Contribute to health and safety operations and governance under supervision
• Take on court usher duties as required

Skills

Customer service

Organisation

Procedures adherence

Communication

Risk awareness

Multitasking

Job description

Brook Street is recruiting an Admin Officer (AO) for a Bradford-based, office-based role. You will carry out administrative tasks to support court hearings, handle enquiries, and maintain accurate data, with a 37-hour week at a pay rate of £12.86 per hour.

Based in Bradford (BD1 1JA), you will engage with court users face-to-face and by phone, follow procedures, signpost to support, and contribute to health and safety and diary coordination.