Courier Training & Onboarding Lead

Evri; Radstock; Remote; GBP 28,000 - 32,000; Full time

Job summary

Evri is seeking a Courier Training and Onboarding Specialist in Radstock/Sparkford. This full-time role focuses on onboarding couriers, allocating work, and keeping the Delivery Unit running smoothly.

You will monitor scanning, ensure compliance, and resolve issues to maintain a reliable service for customers. Ideal candidates understand the self-employed courier model, have a UK driving licence, and excel in a fast-paced, customer-facing environment with strong problem-solving and communication

Qualifications

• Current UK driving licence is required.
• Experience in a fast-paced, customer-focused operational environment.
• Solid understanding of the self-employed courier model.
• Strong problem-solving, organisation and attention to detail.

Responsibilities

• Support onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address local issues such as late couriers or missing parcels before escalation.
• Use Service Tracker to raise timely escalations when needed.
• Support couriers with manifests, routing and operational queries.
• Provide daily operational feedback to optimise performance.

Skills

Problem solving

Organisation

Attention to detail

Confident communication

Customer focus

Self-motivation

Tools

Service Tracker

Routes & manifests

Job description

Evri is seeking a Courier Training and Onboarding Specialist in Radstock/Sparkford. This full-time role focuses on onboarding couriers, allocating work, and keeping the Delivery Unit running smoothly.

You will monitor scanning, ensure compliance, and resolve issues to maintain a reliable service for customers. Ideal candidates understand the self-employed courier model, have a UK driving licence, and excel in a fast-paced, customer-facing environment with strong problem-solving and communication