On‑Site Courier Training & Onboarding Specialist

EVRi International; Highweek; On-site; GBP 27,000 - 33,000; Full time

Job summary

Evri is seeking a Courier Training and Onboarding Specialist to join the Final Mile team in the Newton Abbot / Paignton area. You will be on-site, supporting new couriers, coordinating workloads, and ensuring parcels are prepared for collection to keep service moving smoothly.

You'll work in a fast-paced, customer-focused environment, using smartphone apps, spotting risks early, and providing feedback to the Territory Manager to drive efficiency and on-time deliveries.

Qualifications

• A current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalation risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

UK driving licence

Self-employed courier model

Fast-paced operations

Problem solving

Organisational skills

Communication skills

Job description

Evri is seeking a Courier Training and Onboarding Specialist to join the Final Mile team in the Newton Abbot / Paignton area. You will be on-site, supporting new couriers, coordinating workloads, and ensuring parcels are prepared for collection to keep service moving smoothly.

You'll work in a fast-paced, customer-focused environment, using smartphone apps, spotting risks early, and providing feedback to the Territory Manager to drive efficiency and on-time deliveries.