Courier Training and Onboarding Specialist

Evri; United Kingdom; Remote; GBP 21.000 - 30.000; Vollzeit

Zusammenfassung

Evri in Gloucester is seeking a Courier Service Specialist to act as the on-site champion for the Delivery Unit, ensuring parcels are ready for collection and service is reliable.

You will oversee daily activity, tackle issues early, and keep operations flowing smoothly so customers get the great experience they expect. This role requires a current UK driving licence and a solid understanding of the self-employed courier model.

Qualifikationen

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and ability to spot risks quickly.

Aufgaben

• Onboard and allocate work to new couriers.
• Monitor parcel scanning, courier readiness and compliance.
• Address local issues like late couriers or missing parcels.
• Use the Service Tracker to raise timely escalations.
• Support couriers with manifests, routing and queries.
• Provide daily operational feedback to optimise performance.

Jobbeschreibung

Join the Evri Final Mile Team as a Courier Service Specialist!

Location Gloucester / Tewksbury- Shift Pattern – Any 5 days over 7

Ready to be at the heart of the action?Step into afast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as ourCourier ServiceSpecialist

As aCourier ServiceSpecialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they elevate, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s WhatYou’llNeed to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself‑employed courier model.
• Experience working in afast‑paced, customer‑focused operational environment.
• Strongproblem‑solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escape risks quickly.