Courier Training and Onboarding Specialist

Evri; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Evri’s Final Mile team in Dagenham is seeking a Courier Training and Onboarding Specialist to be the on-site champion keeping the unit’s operations running smoothly. You’ll support and guide couriers, ensuring parcels are ready for collection and coverage is allocated effectively, with a focus on efficiency and compliance.

The role requires a current UK driving licence and experience in a fast-paced, customer-focused operational environment, plus strong problem-solving, organisation, and

Qualifications

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escape risks quickly.

Responsibilities

• Support onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed courier model

Operational experience

Problem-solving

Communication skills

Job description

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits

Location: Dagenham

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Dagenham Delivery Units,confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action? Step into a fast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What You’ll Be Doing Day to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced, customer-focused operational environment.
• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escape risks quickly.