Courier Training and Onboarding Specialist

EVRi International; Highweek; Sur place; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Evri is seeking a Courier Training and Onboarding Specialist to join the Final Mile team in the Newton Abbot / Paignton area. You will be on-site, supporting new couriers, coordinating workloads, and ensuring parcels are prepared for collection to keep service moving smoothly.

You'll work in a fast-paced, customer-focused environment, using smartphone apps, spotting risks early, and providing feedback to the Territory Manager to drive efficiency and on-time deliveries.

Qualifications

• A current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalation risks quickly.

Responsabilités

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Connaissances

UK driving licence

Self-employed courier model

Fast-paced operations

Problem solving

Organisational skills

Communication skills

Description du poste

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Pay: £30,000 plus bonus and benefits

Location: Newton Abbot / Paignton

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Newton Abbot / Paignton Delivery Units, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action?Step into a fast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they elevate, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s WhatYou’llNeed to Succeed

• A current UK driving licence.
• Solid understanding of the self‑employed courier model.
• Experience working in a fast‑paced, customer‑focused operational environment.
• Strong problem‑solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalation risks quickly.