Courier Onboarding & Training Lead

Evri; Pontypridd, Merthyr Tydfil; Remote; GBP 28,000 - 32,000; Full time

Job summary

Evri is seeking a Courier Training and Onboarding Specialist to be the on-site champion in Merthyr/Pontypridd. You will support onboarding, allocate work, and ensure parcels are prepared for collection, keeping operations compliant and efficient.

The role requires a current UK driving licence, understanding of the self-employed courier model, and a track record in fast-paced, customer-focused environments with strong problem-solving and communication skills.

Qualifications

• Current UK driving licence is required.
• Understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operations role.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and the ability to escalate quickly.

Responsibilities

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address issues like late couriers or missing parcels before escalation.
• Use the Service Tracker to raise timely escalations when needed.
• Support couriers with manifests, routing and operational queries.
• Provide daily operational feedback to optimise performance.

Skills

Problem solving

Communication

Attention to detail

Organisation

Customer focus

Time management

Job description

Evri is seeking a Courier Training and Onboarding Specialist to be the on-site champion in Merthyr/Pontypridd. You will support onboarding, allocate work, and ensure parcels are prepared for collection, keeping operations compliant and efficient.

The role requires a current UK driving licence, understanding of the self-employed courier model, and a track record in fast-paced, customer-focused environments with strong problem-solving and communication skills.