Courier Training and Onboarding Specialist

Evri; Pontypridd, Merthyr Tydfil; À distance; GBP 28 000 - 32 000; Plein temps

Résumé du poste

Evri is seeking a Courier Training and Onboarding Specialist to be the on-site champion in Merthyr/Pontypridd. You will support onboarding, allocate work, and ensure parcels are prepared for collection, keeping operations compliant and efficient.

The role requires a current UK driving licence, understanding of the self-employed courier model, and a track record in fast-paced, customer-focused environments with strong problem-solving and communication skills.

Qualifications

• Current UK driving licence is required.
• Understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operations role.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and the ability to escalate quickly.

Responsabilités

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address issues like late couriers or missing parcels before escalation.
• Use the Service Tracker to raise timely escalations when needed.
• Support couriers with manifests, routing and operational queries.
• Provide daily operational feedback to optimise performance.

Connaissances

Problem solving

Communication

Attention to detail

Organisation

Customer focus

Time management

Description du poste

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits
Location: Merthyr / Pontypridd

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you're local to Merthyr, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action?Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou'llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you'llbe theon-sitechampion keepingourDelivery Unit'srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'llbe the steady hand ensuring efficiency, compliance, and reliable service. You'lloversee daily activity, tackle issues before they escalat e, and keep the operation flowing seamlessly-so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.

• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.

• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.

• Use the Service Tracker to raisetimely, transparent escalations when needed.

• Support couriers with manifests, routing, and operational queries.

• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here's WhatYou'llNeed to Succeed

• Acurrent UK driving licence.

• Solid understanding of theself-employed courier model.

• Experience working in afast-paced, customer-focused operational environment.

• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escalat e quickly.