Courier Driver

EMED Group; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading patient transport organization in Norwich is seeking a weekend Courier Driver to ensure the safe movement of goods and diagnostic samples. Candidates should hold a Full UK Manual Driving Licence and have the ability to communicate effectively with clients and colleagues. The role also involves planning routes, maintaining vehicle checks, and thorough documentation. This position offers various benefits and a chance to be part of a growing team within a reputable organization.

Benefits

Life Assurance – £5,000 cover

24/7 GP access

Cash-plan benefits

Legal advice on domestic issues

Pension Scheme

Employee Assistance Programme

Qualifications

• Must hold a Full UK Manual Driving Licence for a minimum of 12 months with no more than 6 penalty points.
• Ability to use a PDA (training provided) with good handwriting.
• Good literacy and numeracy skills; attention to detail.

Responsibilities

• Carry out courier journeys to various locations and comply with traffic laws.
• Maintain contact with the operations office and complete necessary documentation.
• Ensure all items are kept safe and secure during transportation.

Skills

Customer focus

Good problem-solving skills

Effective communication

Attention to detail

Job description

Overview

We have a fantastic opportunity for a weekend Courier Driver to join our team based in Norwich and Kings Lynn contract due to continued growth. Contract: Perm/part time - Saturday and Sunday 08:00 - 16:00 (16 hours).

The main purpose of the courier driver role is to contribute to the safe and timely movement and transportation of goods, pharmacy and diagnostic samples for test between Hospital sites in the Norwich, Norfolk areas. The role requires excellent communication with customers, colleagues and other stakeholders to maintain the highest standards. You will record tasks and items delivered and collected using electronic and paper-based forms, and ensure courier tasks are carried out correctly and to schedule. The role may involve heavy lifting/manual handling of equipment and goods, using a tail lift and loading/unloading and moving of roll cages. The role will involve driving vehicles from small vans up to 3.5 tonne Luton vans, which can be driven on the category B part of the UK driving licence.

Responsibilities

• Carry out courier journeys to various locations and to agreed routes and timings.
• Complete digital and manual documentation required by legislation and organisational procedures.
• Maintain regular contact with the operations office using a range of communication systems.
• Ensure all items are kept safe and secure.
• Comply with the Road Traffic Act and other relevant vehicle legislation.
• Act as customer contact at delivery points and relay relevant information to the operations office.
• Complete vehicle checks prior to use and report any defects to the Operations Office.
• Interact with customers in a polite and courteous manner at all times.

What you will need

• Be able to work on your own initiative and as part of a team.
• Plan routes effectively and communicate clearly.
• Customer focused with good problem‑solving skills.
• Good literacy and numeracy skills; good attention to detail.
• Ability to use a PDA (training provided) and good handwriting.
• Familiar with the local and surrounding areas.
• Hold a Full UK Manual Driving Licence for a minimum of 12 months with no more than 6 penalty points.

Benefits

• Life Assurance – £5,000 cover for colleagues and their families.
• 24/7 GP access and prescriptions; 2nd opinion medical support for diagnosis or treatment pathways.
• Cash-plan benefits including dental, optical, chiropody; mental health and physiotherapy access.
• Legal advice on domestic issues; financial guidance on retirement planning, tax savings and benefits.
• Long Service Recognition Scheme with increased annual leave after 5 years and at 5‑year intervals.
• Values-based internal recognition with financial rewards and annual event.
• Refer a Friend recruitment incentive with rewards.
• EMED Foundation to support colleagues and local communities.
• Paid holiday entitlement; Pension Scheme; Blue Light Card; Uniform provided.
• Employee Assistance Programme (EAP) and flu vaccination campaigns.

Other duties

• Carry out courier journeys to various locations on agreed routes and timings.
• Complete digital and manual documentation as required by legislation and procedures.
• Maintain regular contact with the operations office using appropriate systems.
• Ensure items are kept safe and secure; comply with driving regulations and traffic laws.
• Process delivery point communications and relay information to the operations office.
• Complete vehicle checks before use and report defects promptly.

To be considered

• Must be able to work on your own initiative and as part of a team.
• Plan routes effectively; be a good communicator; customer-focused; calm under pressure.
• Good problem-solving, literacy/numeracy, attention to detail; PDA experience (training provided).
• Familiar with the local area.

You must have held a Full UK Manual Driving Licence for a minimum of 12 months and have no more than 6 penalty points.

Please note that this role will be subject to regulatory pre-employment checks, and you may be asked to provide your full employment history at interview. Your HMRC record, downloadable from the Government Gateway, may help you prepare this information when required.

About Us / Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, take responsibility and behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

Note: The EMED Group is the combined business formed from the ERS Medical and E-Zec Medical merger. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. We promote equality, diversity and inclusion, and are committed to providing equal opportunities and an inclusive and safe working culture for all.